From your hospital bed, after your knee operation, order an extra meal for your family so that you can eat together during the visit. Reserve a parking space close to the entrance. Or discuss the results of the doctor’s visit from your hospital bed directly with your children via video calling. The Brabant company Patientline brings together such services, infotainment and medical information after the summer on their own online platform.

With its arrival, Patiëntline is expanding its original market, the rental of televisions and telephones, into a business model that is in line with the ‘bring your own device’ principle that is supported by more and more hospitals. Investors have given a capital injection to accelerate the development of the platform.

“We have access to 40 hospitals throughout the Netherlands, reach 12,000 beds and have a good micro payment system. This platform brings all our expertise together, “explains general manager Marco Paans the turnaround. Together with financial director Hans Kwa, he was recruited a year ago to make the company future-oriented. Hospitals take out licenses for the use of the online platform, which can be fully coordinated per institution or even department.

Paans: “Our platform works closely with highly qualified partners, who have earned their respect in healthcare in recent years. Together we found that by combining our strengths we can offer a unique proposition to the market. The hospital cannot only communicate better, but also more efficiently with its patients. ”

The changed course of Patiëntline coincides with the installation of a new Supervisory Board. This exists alongside chairman Theo Huibers, Willem Kamps, Peter Blom and Henk de Boer. Huibers looks at the new course with confidence. “As an experienced and trusted player, Patiëntline is using existing knowledge and expertise with a new proposition in the changing healthcare market. The platform fits the demand from the hospitals. “According to director Paans, the investment and the appointed supervisors, all with knowledge of ICT, media or healthcare, secure the future of the twenty-year-old company.

The system is available in several languages, including English, Spanish, Turkish and Moroccan. With this, a transfer to abroad is promising. The first discussions with institutions in Belgium, Ireland and Spain are already taking place.
Invoicing to patients takes place centrally via the Patientline micropayment system. The company wants to further develop this protection of this process together with its partner Fujitsu. “We are working on the possibility to make identification possible using palm scanning. This method further automates the registration and payment process. Our experience is already that patients rarely commit fraud, because they are afraid that medical data will also be exchanged. However, the scan method can also be used by the hospitals themselves. “